1. Information We Collect

At Mithra Home Tech Pvt Ltd, we collect information to provide better services to our customers. The information we collect includes:

• Personal Information: Name, phone number, email address, and service address
• Service Information: Appliance details, service history, and repair records
• Payment Information: Billing address and payment transaction details
• Technical Information: IP address, browser type, and device information when you visit our website

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our appliance repair services
• To schedule and manage service appointments
• To communicate with you about your service requests
• To process payments and send invoices
• To send service updates, reminders, and promotional offers
• To improve our services and customer experience
• To comply with legal obligations

3. Data Protection & Security

We take the security of your personal information seriously and implement appropriate measures to protect it:

• We use secure servers and encryption technologies
• Access to personal data is restricted to authorized personnel only
• We regularly review our security procedures
• We do not sell or rent your personal information to third parties

4. Sharing of Information

We may share your information with:

• Service Technicians: To fulfill service requests
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights
• Business Partners: For warranty claims and spare parts procurement

5. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing

6. Cookies and Tracking

Our website uses cookies to enhance user experience. Cookies help us understand how visitors use our website and allow us to improve our services. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records may be kept for warranty and quality assurance purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated "Last Updated" date.